Good morning We are only in the early phases of researching the skills and applications of AI agents in the financial resources.
That was an important snack bar Assets‘S Emerging CFO Event on Thursday, in collaboration with Workday, a sponsor of CFO Daily. My colleague Geoff Colvin and I spoke to Silvio Savarese, EPP and chief scientist at Salesforce Ai Research. Jamie Miller, Chief Financial and Operating Officer at PayPal; and Matt Castonguay, CFO at Team Car Care, about how your companies use this technology.
“AI agents can act as a workflow and workforce -multiplier for people – like a fleet of agents that are available to them around the clock,” said Savarese. He described four key components of an agent: memory (for storing and using information), a brain (for argument and planning), actuators (for the execution of actions about APIs) and sensors or interfaces (for communication with the outside world).
In the financing, said Savarese, agents can automate and personalize customer interactions in retail banks, rationalize processes such as mortgage loans and improve customer satisfaction with faster permits. He added that agents would soon be able to communicate with each other and to require new protocols for safe interactions. Since Compliance framework for the KI -KI is still developing, Savarese’s financial manager advised to work together with legal and risk teams in order to develop internal guidelines that are oriented with the upcoming AI calculation obligation.
At PayPal, Miller said the company aimed at applications in which manual work such as invoice processing and provisions with high volume are involved. Agents can harmonize data from several formats and automate tasks such as travel and cost compliance by checking the receipts and submitting recommendations. “As CFOs, we are responsible for degrees and compliance with deals and compliance, so it is important to have the right checks, balances and supervision,” said Miller. “With the right framework, the potential applications are unlimited.”
Castonguay announced that Team Car Care, operator and franchisee from the Jiffy Lube brand concentrates on the automation of manuals with a high volume such as accounting and storage support. The company uses an agent to reconcile the inventory transactions, a data -intensive process. The processing of so much data is a challenge, he said. “But it is promising and we expect us to see a ROI soon,” he added.
This work requires data -oriented accountants that understand both the process and the functionality of the agent. And it requires that all team members bring ideas to the table. “Whether it is Salesforcewhether it is in working dayRegardless of whether it is a local third -party tool – how can we use the applications and technology? “Said Castonguay.
Miller described Agentic Ai as “Game Changer”, which found the massive capital investments of technology companies and private equity. “We’re only at the beginning,” she said. Castonguay agreed and added that the management of costs with Agentic AI for private-equity-supported companies such as Team Car Care has a top priority.
Have a nice weekend. See you on Monday.
Sheryl Estrada
sheryl.estrada@fortune.com
This story was originally on Fortune.com
