When it comes to how above HR leader Spend your working days, most people assume that they are locked away Behind a desk Or walk around through an office Take reviews. But Aaron White spends her time a little differently.
Both as Chief People Officer and as Chief Operating Officer from Brinker’s Brands, the parent company behind restaurant chains Chilli And Maggianos, almost half of their time is spent on site in one of the more than 1,600 restaurants of the company. White says she enables her to talk to the more than 71,000 employees directly and to hear her directly Front lines At Chili’s alone.
“This is not an office job, not the traditional CPO role, because I’m on the road quite a bit,” she says Assets. “I would say that 40% of my time will be spent in the restaurants. And the management team, including our CEO, travels almost every week.”
White is no stranger to spend time in restaurants. She started her career as a career almost 30 years ago for Chilis before making herself a general manager. She then moved to the HR department in 2008 and took over the helmet as Chief People Officer from Brinker International In 2022 came in the same year in which a new CEO came turn the company around After that it fell in difficult times. The role of White was again expanded in January of this year to include operations. She says that as a former server on site, she has on site and enables her to understand employees better.
“I get my energy in the restaurants,” she says. “I know what it feels like to lead these layers. I want to make the job more fun, easier and more worthwhile, and need to listen and to address the little things.”
While on site, White spends a lot of time to monitor the workflow and quality. For example, if new menu items fall, she ensures that the food in the restaurants is by default and consistent. However, she says that she also takes time to listen to the employees and ask questions how managers can improve their time at work. For example, a few months ago, white told that listening to music would significantly improve your mood during work. As a result, Chili’s now enables employees to use loudspeakers in the kitchen.
She also takes time to monitor potential new managers who are subject to what the company refers to as a “realistic professional preview”, in which they shade the current employees for a few hours in the restaurant’s most busy. This gives you a feeling for the culture of the company and helps management skills whether you are equipped for the rapid life of a hospitality manager.
“The answers I need are not here behind the desk, they are on the road with our team members. And if you look at the success we had in this turn, it was built on a basis of us that listen to us.”
Brit Morse
Brit.morse@fortune.com
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