After employer.com Acquired bankruptcy accounting bench In fire sale at the end of last year, Director General Jesse Tinsley promised on LinkedIn and elsewhere to honor past customers’ past payments.
“We honor all prepaid bench services although we will not have the income of it directly,” Tinsley said in an interview with founder and investor Julian Weisser.
But some customers from bench say they are charged to receive books or tax statements they have previously paid.
Complaint Archived on Tuesday by Bench Customer Qorum claims that a bench required it to pay to get his 2023 tax return, although he had already paid the service under the previous owners of a bench.
“Defendant Jesse Tinsley has made careless misrepresentations when he falsely stated that employer.com will honor prepaid bench services,” the complaint states.
Another client who asked for anonymity was shocked to learn that they need to renew their subscription to obtain accounting books completed when they paid that service two years ago, according to a correspondence seen by Techcrunch.
When they questioned this, a bench representative told them that “bench 2.0” has no branch with previous bonds and that employer.com cannot be involved in unpaid work.
A spokesman for employer.com Matt Charney strongly disputes that Bench charges for previously paid work. “We were and honor prepared services for our customers,” he said.
Charney also said it delivered that rate 2023 return to Qorum without requiring additional payment. But Qorum’s founder, Andrew Pietra, told Techcrunch that he was required to continue his subscription to get the return in the first place.
Under its previous ownership, bench burned through $ 135 million And struggled to get AI replace human bookstores. This caused long delays and large heaps of books that still had to be completed, according to former employees.
Numerous bench customers previously told Techcrunch that Employer.com also sent them notices intended to click on a consent -button that had them previous repayments for prepaid services.
Many books and returns remained incomplete when a bench abruptly closed on December 26 last year. Employer.com, US company, Announced plans Buy the Canadian Fintech less than 72 hours later.
Fintech’s sudden collapse was caused by lack of liquidity after its chief creditor, the National Bank of Canada, refused to lend it an additional $ 7.7 million in December 2024. According to previous recordings.
Ironically, it is the news of Bench’s sudden stop, which caused its rescue. The company had previously bought itself, but did not find a serious buyer, the Recordings Note.
