Salesforce Chairman and CEO Marc Benioff spoke on CNBC’s Squawk Box on January 22, 2025 at the World Economic Forum in Davos, Switzerland.
Gerry Miller | CNBC
Salesforce Accelerating its use AI CEO says in the automation workload Marc Benioff.
“We all have to revolve around the idea that AI can do it before we do it, we can continue to do higher value work,” he said in an interview. Bloombergnoting that the technology currently accounts for about 30% to 50% of the company’s work.
Technology companies are looking for new ways to trim costs, increase efficiency and transform their workforce with the help of AI.
Aftershocks are already playing a role in the tech industry as the software giant cut more than 1,000 positions earlier this year as it restructured around AI.
Other technology companies have made it Similar movesincluding cybersecurity giants Crowdstrike.
Clear CEO Sebastian Siemiatkowski said the company has shrunk 40% of its members, partly due to AI investment, and Amazon CEO Andy Jassy The e-commerce giant will use artificial intelligence to reduce roles.
Benioff called the rise of AI in the workforce a “digital labor revolution” and estimated that the software company’s technical accuracy was about 93%.
“It’s good, but hitting 100% is not a “reality”. He added that other vendors are at “lower levels because they don’t have much data and metadata to build higher accuracy.”
