A healthy piece of corporate United States eagerly embraced AI, betting that the Te Techniko will bring unattainable productivity gains. But adoption may level, according to Transaction data by Fintech Company Ramp.
RAMP’s AI index, which estimates the US business adoption rate of AI products by pulling the Ramp and Bill Pay card, leveled at 41% in May after nearly 10 straight months of growth. In May, 49% of large businesses deployed AI in some form compared to 44% of medium -sized companies, and 37% of small companies, according to RAMP.
RAMP’s AI index is not a perfect measure. It only looks at a sample of corporate spending data from about 30,000 companies. Additionally, as the index identifies AI products and services using business name and line details, it is likely to miss spending on other cost centers.
But it is certainly true that companies are beginning to realize that there is a limit to what AI can do today.
Last month, Klarna, who said it would work to replace hundreds of support agents with AI, was forced to hire some workers back after the company’s court Customer service “Lower Quality”. According to S&P GlobalThe share of companies leaving most of their generative AI pilot projects rose to 42%, more than 17% last year.
