The decision to hire robots through the Henn Na portfolio “is made from a case case depending on location and market conditions,” according to spokesman Mami Matsumoto.
In general, Henn Na robots can improve operational efficiency by cutting labor costs. Considering Japan’s ongoing shortage (and falling birth rate), the droids also stand ready to fill open positions. After guests get used to their strengths and weaknesses, they can find the lack of human interaction proper.
A decade after Opening its first hotel in 2015, Henn Na’s administration settled on a hybrid staff model composed of humans and Humanoids. The hotel now operates about 150 robots at the control desks or within guest rooms at 14 of its Japanese hotels.
Churi, the in -room personal assistant used in the early days of the hotel, has since been upgraded: at the places of Henn Na in Maihama Tokyo Bay and Osaka Namba, sharp developed compact humanoid robots called Robohon serve as dedicated consciousnesses that can make lights and air problems, and are inaccurate, and They can also perform more than 70 dances, including Hula, Flemish, Ballet and traditional Japanese dance.
Henn Na hotel robots are quite alive.Photo: Timothée Lambrecq
Some of Henn Na Hotel robots wear motionless white uniforms, blue silk scarves, and white caps that sit perfectly on their bright black coils.Photo: Timothée Lambrecq
As the technology becomes more reliable and guests report consistent quality in service, the hotel is considering deploying more robots at places where the chain can reduce labor costs and improve efficiency without injuring customer satisfaction.
Main company at some Henn Na, locations fell from about 40 to about eight. A major advantage for companies, especially for the hospitality industry 24/7, is that robots work all the hours of the day, which accelerates customer satisfaction, according to a 2023 report from the University of Stockton’s researchers entitled “Henn Na Hotel exam.”
Henn Na has often been used as a case study to explore how customers respond to robotic integration, Noel Criscione-Naylor, a professor of hospitality at Stockton and one of the reports of the report, writes in an email to Wired. Although research is limited, she says, “It is acceptable to assume that the newer or unique the robot appears, the more likely it can give a sense of perceived value or entertainment to the guest.”
However, the authors notice in the report, when anthropomorphic robots look like humans, “guests tend to wait for them to own total human skills, and with current technology, robots are difficult to cooperate with people who can create a negative customer experience.” So maybe don’t wait for Turndown service from Skinjob sometime soon.
